Returns & Exchanges

At The Neon Cactus Studio, we want you to love your desert-inspired fashion, but if a piece isn't perfect, we offer easy returns within 30 days of delivery. All items must be unworn, unwashed, and still have the original tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place your items in their original packaging or a secure mailer to ensure they are protected during transit.

3

Print and Ship

Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our studio team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing